How to Work with Case Studies

There is a collection of case studies available in the SCM Globe Library. Find out about them by going to the “Supply Chain Case Studies” section of this guide. Click on the case studies listed there and read their introductions (you can also click on the “Case Studies” menu option above and select case studies from the drop down menu).

To access this Online User Guide — click “Help” button in upper right corner of any SCM Globe application screen ]

As shown in the screenshots below, you access the case study library by clicking on the “View Library” button (1) in upper right corner of the account management screen as shown below. In the library you can see a list of supply chain models (2). Click the “Import” button next to a desired supply chain, and give it a name and click the “Save” button. This saves a copy of that supply chain into your account. Then click “My Account” button (3) to go back to your account. In your account screen click the “Edit” button associated with the supply chain you want to work on.

Acct Scr1

SAVE BACKUP COPIES of your supply chain model from time to time as you make changes. Click “Save” button next to your model in Account Management screen. There is no “undo”, but if a change doesn’t work out, you can restore from a saved copy.

To send a copy of your supply chain to other SCM Globe users see ““Download and Share Supply Chain Models

A popular case study to start with isCincinnati Seasonings. Cincinnati Seasonings explores a simple supply chain composed of one factory, one distribution center (DC), and three stores. Then as the case study progresses, you are challenged to expand the supply chain to support the company’s growth. And as you do this, you’ll need to find ways to keep operating costs and inventory levels as low as possible while still meeting customer demand at a growing number of stores.

In this case study you learn about the basics of setting up a supply chain and managing its daily operations. You create facilities, vehicles and routes needed for different supply chain designs to respond to different challenges. And you run simulations that show how well your designs work. Based on what the simulations show you, you keep improving your design to get the best performance. In this process, you gain an appreciation for some of the key challenges involved in operating any supply chain.

When you import a copy of the Cincinnati Seasonings supply chain into your account you can click on the “Edit” button next to it in your account screen. When you do it will open up the model of the supply chain in the Edit screen as shown below.

In the Edit screen you can inspect the model and make any changes you want. Then you click on the “Simulation” button in the upper right corner of the Edit screen and it opens the Simulate screen in another browser tab next to the Edit screen browser tab (as shown below). When you click on the “Play” button in the Simulate screen the Cincinnati Seasonings simulation cycles through two days and then it finds a problem — a store has run out of storage space for its products. Now you make decisions on how to fix this problem.

There is no single “right answer”. You have many options for fixing problems and some work better than others. Once you fix that problem there are other problems the simulation will find, such as running out of products at a different store as shown in the screenshot below.

 (click screenshot for larger image)

To fix problems found in simulations, go to the first browser tab — the EDIT Screen, and make changes to the supply chain model. Click on “Facilities”; and highlight the facility where a problem occurs. A dialog box appears, and you can click on the numbers in order to edit them. You may want to increase storage capacity at the facility, or reduce delivery amounts (drop qty). In other cases you may want to adjust production rates and delivery schedules. Take whatever actions you think are needed. You will see some actions work better than others (remember to click the “Update” button in dialog boxes when you make changes).

Then go to the second browser tab — the SIMULATE Screen, and run a simulation. Click the browser refresh button or the “Reload Supply Chain” button to incorporate the changes you just made. Then click “Play” to run the simulation again. Depending on the changes you make, your supply chain simulation will run for additional days, and other problems will arise. Do whatever you feel you need to do to get the simulation to run for 30 days (as you make changes to your supply chain the Butterfly Effect will cause your simulation results to differ somewhat from others working on the same case study).

In every case study the best way to explore and find good solutions is to go back and forth between editing the supply chain and simulating the results of those edits. Simulations show points of failure in the supply chain and provide data you can use to fix those problems. Edit the supply chain model to fix the problems. Then run the simulation again. Continue this iterative process until you get a supply chain model that performs well.

SAVE BACKUP COPIES of your supply chain model from time to time as you make changes. Click “Save” button next to your model in Account Management screen. There is no “undo” but if a change doesn’t work out, you can restore from a saved copy.

In “Cincinnati Seasonings and in other case studies, once you stabilize a supply chain by getting it to run for 30 days, you are then challenged to extend and adapt your supply chain to respond to new events such as expanding to support new stores, moving to a different mode of transportation, or opening a new distribution center. Because the simulations accurately model real world supply chains, the techniques you use to handle challenges in these case studies will also work to handle similar challenges in real supply chains. What you learn in SCM Globe is directly applicable to the real world.

The goal is first to get the supply chain to run for 30 days — then get it to run for 30 days at the lowest operating costs and lowest amounts of on-hand inventory. As you figure out how to do this, you will gain an intuitive sense for how supply chains work, and develop your analytical skills for exploring different options.

NOTE: You can run simulations for longer than 30 days, but there is usually little reason to do so. This is because most companies do not run their supply chains unchanged for longer than 30 days at a time. They use a 30 day S&OP cycle (sales and operations planning cycle) and these simulations correspond to that S&OP cycle.

Simulations give you lots of performance data to use in refining your supply chain model. Apply supply chain principles and practices that you learn in reading and lectures to solve the problems you encounter (learn more about using simulation data in “Analyzing Simulation Data“). Try different courses of action and run simulations to see what works best. Be creative. In the process you will come to understand a lot about how supply chains work, and you can use what you learn to solve problems in real supply chains too. As you need to know about more advanced modeling and simulation techniques please read “Tips for Building Supply Chain Models“.

When working with case studies there are some things you SHOULD NOT DO because they don’t make business sense, or they don’t make logistics sense. In case studies, don’t reduce product demand, and don’t reduce product prices – that makes no business sense (business is about increasing demand and profits). And don’t simply increase or decrease inventory on-hand amounts at the start of a case study – it makes no logistics sense (inventory doesn’t just appear or disappear). See further explanation of do’s and don’ts in Case Study Caveats and Taboos.

AT FIRST you may feel a bit confused or overwhelmed as you start working with supply chain models and simulations. But go ahead and jump in. It will get better as you go, and then it will “click”. It’s like learning the steps to a new dance – really awkward – then suddenly you get it and it’s fun. That’s how one instructor describes it in What You Learn from Case Studies and Simulations.

Work with the Cincinnati Seasonings case first. Do the three challenges shown in the case introduction to learn how to use simulations to solve problems. After that you can tackle other more realistic and difficult case studies.

IF YOU ENCOUNTER A PROBLEM — and it is not described in the Frequently Asked Questions, then contact with a description of the bug and also attach a copy of your supply chain model. We can load your model and investigate your bug. To attach a copy of your supply chain model (.json file) read the instructions to Download and Share Supply Chain Models.

This online user guide has answers to your questions about building supply chain models and simulating supply chain operations. Open the online guide by clicking the “Help” button in the upper right corner of each application screen. It opens in a new browser tab, so you can look up information as you work on your simulations.

NOTE: The academic version of SCM Globe supports supply chain models containing up to 15 – 20 products and a similar number of facilities, vehicles and routes. Models exceeding these limits will run slowly and experience other problems. See “Tips for Building Supply Chain Models” for further explanation and ways to work with these limits.

To send a copy of your supply chain model (.json file) to other SCM Globe users see ““Download and Share Supply Chain Models

Register on SCM Globe to gain access to all case studies. Click the blue “Register” button on the home page ( and buy a subscription (if you haven’t already) using a credit card or PayPal account. Then go to the SCM Globe library and click the “Import” button next to this case study. Scan the “Getting Started” section (if you haven’t already), and you are ready to go. To share your changes and improvements to this model with other SCM Globe users see “Download and Share Supply Chain Models


Copyright © 2016 by SCM Globe Corp.